Frequently Asked Questions

If you have questions about your order, shipping, or our products, please review the frequently asked questions below. Most common topics regarding orders, delivery, returns, sizing, and payments are answered here.

If you cannot find the information you need, please contact our customer support team and we will be happy to assist you.

Customer Support: support@edgecats.com

Response Time: 12–24 hours during business days

Find answers to common questions about our products, shipping, and policies

Shipping & Delivery

We ship to addresses across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping.
All orders are processed and dispatched through our UK-based fulfilment operations. We manage our own inventory to ensure consistent quality and reliable dispatch times.
We offer free tracked shipping on all orders, with no minimum spend required.
Orders are processed within 1–4 business days. Once dispatched, delivery typically takes 8–11 business days, bringing the total estimated delivery time to 9–15 business days from the date of purchase.
All orders are dispatched using tracked, insured shipping services. Packages are carefully packed to minimise the risk of damage in transit. In the unlikely event that your order arrives damaged, please contact us immediately with photographic evidence.
Delivery schedules depend on the carrier assigned to your order. While some carriers do operate on Saturdays, weekend delivery is not guaranteed. Business day estimates apply to Monday–Friday only.

Orders & Tracking

Address changes can be accommodated within 24 hours of placing your order, provided it has not yet been dispatched. Please contact our support team as soon as possible with your order number and the correct address.
Order modifications, including changes to size, colour, or quantity, may be possible within 24 hours of purchase. Once an order has been processed for dispatch, we are unable to make amendments. Please contact us promptly if you need to make a change.
Tracking information can take 1–3 business days to activate after your order has been dispatched. This is a normal part of the carrier's processing procedure. If your tracking has not updated after 3 business days, please contact our support team.
If your order has not arrived within the estimated delivery window, we recommend first checking your tracking information for any carrier updates. If there are no updates or the tracking appears stalled, please contact us and we will investigate on your behalf.
If your tracking status shows as delivered but you have not received your parcel, we recommend checking with neighbours, in a safe location near your property, or with your local delivery depot. If you are still unable to locate your order, please contact us within 7 days of the marked delivery date.
In the rare event that an order is confirmed lost by the carrier, we will arrange a replacement or issue a full refund. Please allow the full estimated delivery window to pass before reporting a lost parcel, as delays can occasionally occur.

Product & Quality

We are committed to offering well-crafted apparel and accessories that meet a high standard of quality. Each product is reviewed before being made available in our store. If you are ever dissatisfied with the quality of an item, please contact us and we will work to resolve the matter.
Colours may appear slightly different depending on your screen's brightness, resolution, and colour calibration settings. We make every effort to represent our products accurately, but minor variations between screen display and the physical item are normal and do not constitute a fault.
Each product listing includes a size guide to help you select the most appropriate fit. We recommend consulting the measurements provided rather than relying solely on standard sizing labels, as sizing can vary between styles. If you are between sizes, we generally advise sizing up for a more comfortable fit.
Yes. Care instructions are included on the label of each garment. We recommend following these instructions carefully to maintain the quality and longevity of your item.

Returns & Exchanges

We accept returns within 30 days of the delivery date. Items must be returned in their original condition — unused, unworn, unwashed, and with all original tags attached. Items that do not meet these conditions may not be eligible for a refund.
If you receive an item that is damaged or defective, please contact our support team within 7 days of delivery. Include your order number and clear photographs of the fault. We will assess the issue and arrange a replacement or full refund as appropriate.
We are unable to process direct exchanges at this time. If you require a different size or colour, please return your original item in accordance with our returns policy and place a new order for the preferred item.
Yes. All returns must be authorised before being sent back to us. Please contact our support team to initiate the returns process and receive your Return Merchandise Authorisation (RMA) reference. Returns sent without prior authorisation may not be processed.

Payments & Refunds

Yes. Our website uses SSL (Secure Socket Layer) encryption to protect all data transmitted during checkout. Your payment information is processed securely and is never stored on our servers.
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal and other payment methods available at checkout.
Once your return has been received and approved, refunds are processed within 7 business days. The time for the funds to appear in your account may vary depending on your bank or payment provider.
No. We do not charge any restocking fees. Provided your return meets our eligibility criteria, you will receive a full refund of the item price.
Payment failures can occur for a number of reasons, including insufficient funds, incorrect card details, or a security check by your bank. We recommend double-checking your details and contacting your bank if the issue persists. You are also welcome to try an alternative payment method.

Contact & Customer Support

You can reach our customer support team by email at support@edgecats.com. We aim to respond to all enquiries within 12–24 hours on business days.
Our team typically responds within 12–24 hours, Monday to Friday. Enquiries submitted over the weekend will be addressed on the next available business day.
Our support team is available to assist with order enquiries, tracking updates, returns and refunds, product questions, and any other concerns related to your purchase. We are committed to resolving all issues promptly and professionally.

30-Day Returns

Enjoy peace of mind with our 30-day return policy from delivery.

Got Questions?

Email us at support@edgecats.com — we reply within 12–24 business hours.

Secure Payment

Payments are encrypted and securely processed for safe checkout.