Frequently Asked Questions

If you have any questions about an order, or about any of Edgecats products please consult our frequently asked questions section.

If you are unable to find the answer to your question please contact our customer support team and we will be happy to assist you.

Customer Support: support@edgecats.com

Response Time: 12–24 hours during business days.

Shipping & Delivery

We currently ship to addresses within the United Kingdom only.
Orders are processed through our UK-based fulfilment operations, where items are inspected, packaged, and prepared before dispatch.
We offer free tracked shipping on all orders within the United Kingdom. There are no additional handling or delivery fees.
Processing takes 1–4 business days and delivery takes 8–11 business days. Most customers receive their order within 9–15 business days from the order date.
Not necessarily. Couriers may leave parcels in a safe location, deliver to a neighbour, or provide photo confirmation. If a signature is required, delivery may be attempted 1–2 times.
Most deliveries take place Monday to Friday. Weekend delivery may be available depending on location but is not guaranteed.

Orders & Tracking

Yes, you may request changes within 24 hours of placing your order, provided it has not entered fulfilment.
Order modifications may be possible within 24 hours if the order has not entered fulfilment. Please contact support as soon as possible.
You will receive a tracking number by email once your order has been dispatched. Tracking may take 1–3 business days to become active.
If your order has not arrived within 3 days after the estimated delivery window, please contact us so we can investigate with the courier.
Please check safe locations or with neighbours. If the parcel cannot be located, contact us and we will assist with an investigation.

Products & Quality

All items are securely packaged using protective materials to reduce the risk of damage during transit.
Most products do not require assembly. If required, instructions will be included.

Returns & Exchanges

Returns can be requested within 30 days of delivery.
Contact us with photos of the item and packaging, and we will arrange a replacement or resolution.
Orders may be cancelled within 24 hours if they have not entered fulfilment.
For defective items, replacements are arranged. For preference changes, return the item and place a new order.
Returns without an RMA may be delayed or refused. Please contact us before sending any return.

Payments & Refunds

Yes, all payments are processed using encrypted gateways and SSL security.
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
This may occur due to insufficient funds, incorrect details, or bank security checks.
Refunds are processed within 7 business days after approval.
No, we do not charge restocking fees for eligible returns.

Contact & Support

You can contact us via email at support@edgecats.com or by phone. We respond within 12–24 hours on business days.

30-Day Returns

Enjoy peace of mind with our 30-day return policy from delivery.

Got Questions?

Email us at support@edgecats.com — we reply within 12–24 business hours.

Secure Payment

Payments are encrypted and securely processed for safe checkout.