Last updated: April 15, 2026
This Shipping Policy outlines how orders are processed, handled, and delivered when you place an order on Edgecats.com.
We aim to provide a reliable and transparent delivery experience by working with trusted logistics partners and maintaining consistent operational standards.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Edgecats currently delivers to physical addresses within the United Kingdom only.
We do not ship to:
Orders placed with unsupported delivery details may be subject to cancellation.
Our delivery estimates combine both processing time and courier transit time.
Order Cut-Off Time: 17:00 (GMT – London). Orders placed after this time may begin processing on the next business day.
Processing Time: 1–4 business days (Monday–Friday).
Transit Time: 8–11 business days (Monday–Friday).
Total Estimated Delivery Time: 9–15 business days from the date of order.
Delivery estimates are not guaranteed and may be affected by public holidays, seasonal demand, or courier-related factors.
All orders are inspected and securely packaged prior to dispatch to ensure products arrive in good condition.
Fashion items are carefully folded, sealed, and packaged using protective materials to prevent damage during transit.
We work with established delivery carriers, which may include:
The selected courier depends on parcel size, weight, and delivery location.
Service: Standard Tracked Shipping
Estimated Delivery Time: 9–15 business days (from order date)
Cost: Free (£0.00)
We offer free tracked shipping on all orders within the United Kingdom.
There are no hidden fees or additional handling charges.
The total price displayed at checkout is the final amount you pay.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking details may take up to 1–3 business days to become active after dispatch.
Delivery is considered complete when the courier confirms the parcel as delivered to the address provided at checkout.
You can monitor your shipment using the tracking link provided in your confirmation email.
Tracking updates depend on courier scan events and may not update in real time.
Deliveries to certain locations within the United Kingdom, including remote or rural areas, may require additional transit time.
External factors such as weather conditions, carrier delays, or high-volume periods may also impact delivery timelines.
If you are not available at the time of delivery, the courier may:
Photo confirmation may be provided where applicable.
If a signature is required:
If a parcel is returned to us, we will contact you to arrange redelivery.
Customers are responsible for ensuring all delivery information is accurate at checkout.
Address changes may be requested within 24 hours of placing the order.
Once an order has entered processing or been dispatched, changes may no longer be possible.
If a package is delivered to an incorrect address due to inaccurate information provided by the customer, we may not be able to recover or replace the shipment.
Orders may be cancelled within 24 hours of placement if they have not yet entered fulfillment.
Once processing has begun or the order has been dispatched, cancellation may no longer be possible.
In such cases, the order may be returned after delivery in accordance with our Return & Refund Policy.
If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible.
For damaged items, we may request photo evidence to facilitate a resolution.
If a parcel is confirmed lost by the courier, we will assist in resolving the issue, which may include replacement or further investigation.
While responsibility transfers to the courier once the parcel is dispatched, we will make reasonable efforts to support you in resolving delivery-related issues.
If you have any questions regarding shipping or delivery, please contact our support team:
Email: support@edgecats.com
Our team typically responds within 12–24 hours on business days.
Orders may be shipped from international warehouses depending on stock availability.
Operating Name: Edgecats
Email: support@edgecats.com
Address: Unit 1, SEGRO Park East Midlands Gateway, Derby, DE74 2BB, United Kingdom
Phone: +44 7418316862
Customer Service Hours: Monday–Saturday | 09:00–18:00 (GMT – London)
Response Time: 12–24 hours