Last updated: April 15, 2026
At Edgecats, we want you to feel confident in your purchase. If you are not fully satisfied, we offer a clear and structured return process in line with UK consumer regulations.
You have 30 days from the date your order is delivered to request a return.
Orders may be shipped from international warehouses depending on stock availability. Delivery timelines are clearly outlined in our Shipping Policy.
To qualify for a return, items must meet the following conditions:
Unused and unworn
In original condition
Returned with all tags, packaging, and included accessories
Free from damage caused by improper use or handling
Items that do not meet these conditions may not be eligible for a refund.
All returns require prior approval from our support team before being sent back.
To request a return, contact:
support@edgecats.com
If your item arrives damaged, defective, or incorrect:
We cover 100% of return or replacement costs
A replacement may be issued without requiring the original item to be returned in certain cases
To process your request, we may require clear photos of:
The item received
The packaging
The shipping label
If the item is functional but no longer wanted (e.g. style, colour, or size preference):
You are responsible for return shipping costs
Original shipping fees (if any) are non-refundable
All returns must be approved and assigned a Return Merchandise Authorization (RMA) number before shipment.
Returns sent without approval may not be accepted, as our fulfilment operations require proper identification for processing.
Return instructions, including the return address, will be provided after approval.
Step 1 – Contact Us
Email support@edgecats.com with your order number and reason for return. Include photos if the item is damaged or incorrect.
Step 2 – Receive Authorization
Our team will provide your RMA number along with return instructions.
Step 3 – Prepare the Return
Securely package the item to prevent damage during transit. Include all original tags, accessories, and packaging.
Step 4 – Ship the Item
Send the return using a tracked shipping service.
We will notify you once your return has been received.
Returned items are inspected within 1–2 business days of arrival.
You will receive confirmation once your refund has been approved.
Approved refunds are issued to your original payment method within 7 business days.
Processing times may vary depending on your bank or payment provider.
We do not charge restocking fees.
Eligible refunds cover the product cost only.
If your refund has not been received after 7 business days:
Check your bank account again
Contact your bank or card provider
If still unresolved, contact support@edgecats.com
We offer free replacements for:
Damaged items
Defective items
Incorrect items
For size, style, or colour changes:
The original item must be returned and inspected
Once approved, a replacement will be shipped using standard delivery timelines
Returns should be sent using a tracked courier service such as Royal Mail, DPD, DHL, or Evri.
Customers are responsible for arranging return shipping. We recommend using a tracked service, as proof of delivery may be required in case of transit issues.
Orders may be cancelled within 24 hours of placement if they have not entered fulfillment.
If the order has already been processed or shipped:
Cancellation may not be possible
The order can be returned after delivery following the standard return process
We are committed to fairness, transparency, and efficient resolution of any issues.
If a problem occurs — whether related to delivery, product condition, or order accuracy — our team will work with you to reach a reasonable and timely solution.
Operating Name: Edgecats
Email: support@edgecats.com
Address: Unit 1, SEGRO Park East Midlands Gateway, Derby, DE74 2BB, United Kingdom
Phone: +44 7418316862
Customer Service Hours: Monday–Saturday | 09:00–18:00 (GMT – London)
Response Time: 12–24 hours